Terms and Conditions for Gardeners Rotherhithe

Introduction. These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Rotherhithe. They are designed to be clear, fair, and practical for domestic and commercial customers who arrange regular or one-off garden work. By making a booking, the customer agrees to these terms, which govern the service relationship from the first enquiry through to completion, payment, and any follow-up matters. These terms should be read alongside any written estimate, quotation, or service schedule supplied for the specific job.

1. Scope of Services. The services offered may include lawn care, hedge trimming, planting, pruning, weeding, seasonal tidy-ups, soft landscaping, garden clearance, and other maintenance tasks agreed in advance. The exact work to be carried out will depend on the customer’s instructions, the condition of the garden, access to the site, weather, and any limitations that may apply. Any material changes to the agreed service must be confirmed before the work proceeds, especially where additional time, labour, machinery, or disposal arrangements are required.

2. Quotations and Estimates. Any quotation provided by Rotherhithe gardeners or its service team is based on the information available at the time and may be subject to inspection or revision if the actual site conditions differ from those described. Estimates are not fixed prices unless expressly stated in writing. If hidden issues are discovered, such as excessive waste, compacted ground, unsafe access, or overgrown areas beyond the original scope, the customer may be informed of a revised price before the work continues.

3. Booking Process. A booking is accepted only once the customer has confirmed the service request and any required deposit, prepayment, or agreed payment method has been arranged. Gardeners Rotherhithe may request details such as the property type, access instructions, parking considerations, preferred dates, and a brief description of the work needed. The company will then offer an available time slot or appointment window. Booking dates are subject to change due to weather, staff availability, supplier delays, or circumstances beyond reasonable control. In such cases, a new date will be offered as soon as reasonably possible.

4. Customer Responsibilities. The customer must ensure that the site is reasonably safe and accessible at the agreed time. This includes providing accurate information about pets, children, hazards, restricted entry points, locked gates, fragile fixtures, underground utilities, or other risks that may affect the work. The customer should also secure or remove valuables, ornaments, and personal items from areas where work is to take place. If access is delayed or denied, waiting time may be charged or the visit may need to be rescheduled at the customer’s cost.

5. Service Changes and Additional Work. If the customer asks for extra tasks on the day, the gardener may agree to carry them out if time, equipment, and safe working conditions permit. Any additional work will usually be charged separately at the applicable rate. Likewise, if the site conditions require more labour than anticipated, such as extensive clearing, stump-related obstructions, or unusually heavy green waste, this may alter the final price. No substantial change will be made without informing the customer where reasonably practicable.

6. Payments. Payment terms will be stated on the quotation or invoice. Unless otherwise agreed, payment is due upon completion of the work, although some services may require part payment in advance. Accepted methods may include bank transfer, card payment, or other methods specified in the invoice. Late payment may result in suspension of further services, additional administration charges, or interest where permitted by law. The customer remains responsible for full payment even if they are not present when the work is completed, provided the work has been carried out in accordance with the agreed scope.

7. Deposits and Prepayments. For larger jobs, specialist work, or bookings requiring materials or reserved labour, a deposit may be requested to secure the appointment. Deposits confirm commitment to the booking and may be non-refundable if the customer cancels without sufficient notice, except where the law requires otherwise. If the job is cancelled by the service provider, any deposit already paid for unused work will be refunded or credited as appropriate. Where materials are purchased specifically for the customer, those costs may not be refundable once ordered.

8. Cancellations and Rescheduling. Customers should provide reasonable notice if they need to cancel or move an appointment. The notice period required may vary depending on the size and nature of the job, but shorter notice may still result in a charge to cover lost time, travel, or preparatory costs. If a cancellation is made after work has begun, the customer will be charged for the time already spent and any materials used. If poor weather, unsafe conditions, or operational issues make it impossible to proceed, the appointment may be postponed without fault to either party.

9. Delays and Force Majeure. Garden maintenance can be affected by conditions outside anyone’s control. Severe weather, road closures, equipment failure, illness, accidents, supplier delays, and similar events may prevent work from being completed on the scheduled date. In such cases, the company will make reasonable efforts to rearrange the service, but no liability will arise for loss caused by unavoidable delay. Customers are encouraged to remain flexible where gardening work depends on seasonal conditions, plant health, or safe outdoor access.

10. Waste Removal and Disposal Regulations. Green waste collected during a job may be removed only in accordance with applicable waste regulations. Gardeners Rotherhithe will handle and transport waste responsibly and may use licensed facilities or compliant disposal routes where required. The customer must not ask for waste to be dumped unlawfully or placed in a manner that breaches local or national rules. If the service includes waste removal, this must be agreed in advance and may be subject to additional charges based on volume, weight, type of material, or skip/vehicle capacity. Certain items, including soil contaminated with chemicals, asbestos, hazardous substances, or non-garden waste, may require specialist handling and are excluded unless specifically agreed.

11. Customer Waste and Site Materials. Any rubbish, packaging, or old garden items left on the property before work begins should be identified by the customer. The team may decline to remove items that are not ordinary green waste or that appear unsafe, restricted, or potentially regulated. If the customer requests disposal of mixed waste, the job may be reclassified, and additional charges may apply. The customer remains responsible for declaring any hazardous or unusual materials so that the correct disposal method can be followed. Under no circumstances will the service provider act in a way that breaches environmental or waste-handling obligations.

12. Liability. Gardeners Rotherhithe will take reasonable care when carrying out all services, but liability is limited to direct loss or damage caused by proven negligence. The company is not responsible for pre-existing defects, hidden faults, structural issues, plant disease, subsurface obstacles, or deterioration that occurs naturally or due to conditions outside its control. Where delicate plants, turf, paving, ornaments, or irrigation systems are close to the working area, the customer should highlight this before work begins. The customer accepts that gardening work may involve ordinary risks, including minor disturbance to soil, foliage, or surface finish.

13. Property Damage and Breakages. If accidental damage occurs, the matter should be reported promptly so it can be reviewed. Reasonable steps will be taken to assess the situation and, where liability is established, to offer repair, replacement, or compensation up to the value permitted by law and any applicable insurance cover. The service provider will not be liable for indirect loss, loss of enjoyment, loss of profit, or consequential damages. Any claim must be supported by clear evidence and must relate directly to the work undertaken under the booking in question.

14. Plants, Materials, and Outcomes. Gardening services may improve the condition and appearance of a garden, but results can vary depending on season, weather, soil quality, plant maturity, and previous maintenance. No guarantee is given that plants will survive transplantation, pruning, or treatment unless a specific written guarantee has been stated. The customer acknowledges that living materials are unpredictable and that even skilled horticultural work cannot eliminate natural risk. Any materials supplied by the customer remain their responsibility unless otherwise agreed in writing.

15. Access, Parking, and Equipment. The customer should provide reasonable access to the working area and ensure that parking or loading arrangements are lawful and practical. If access problems delay the job, additional labour time may be charged. The team may use tools, machinery, or protective equipment appropriate to the task, and the customer should not interfere with safe operation. If the customer insists on unsafe instructions or requests work that would breach safety practice, the service may be paused or refused.

16. Health and Safety. All parties must take reasonable care to reduce risk. Customers should inform the team about known hazards such as loose paving, unstable steps, hidden cables, aggressive animals, or recently treated surfaces. The service provider may stop work if conditions appear unsafe. In that event, the customer may still be charged for time spent on site, preparation carried out, or travel already incurred. Children and pets should be kept away from active work zones where reasonably possible.

17. Complaints and Rectification. If the customer believes the service has not been delivered in line with the agreement, they should raise the issue as soon as possible so it can be reviewed. A reasonable opportunity to inspect and, where appropriate, rectify the issue may be offered before any refund or adjustment is considered. Complaints will be handled in good faith and with a view to reaching a fair outcome. This does not affect the customer’s statutory rights under UK law.

18. Termination of Service. Either party may end an ongoing arrangement by giving reasonable notice, unless the arrangement is for a fixed one-off appointment that has already been accepted. Gardeners Rotherhithe may refuse or discontinue service if payment terms are breached, the site is unsafe, abusive conduct occurs, or the customer repeatedly fails to provide access or accurate information. In such cases, any charges already incurred remain payable. Ongoing maintenance plans may also be amended or ended if the garden condition or service requirements change materially.

19. Data and Records. Basic records may be kept to manage bookings, invoicing, service history, and compliance matters. Personal information will be used only for legitimate business purposes and handled in line with applicable data protection law. The customer should ensure that any information provided is accurate and up to date. Records relating to quotations, invoices, and completed work may be retained for accounting, legal, or regulatory purposes for a reasonable period.

20. Entire Agreement. These terms, together with any written quotation, invoice, or service schedule, form the whole agreement between the parties for the gardening work in question. Any verbal promises or informal arrangements will not override these terms unless confirmed in writing by the service provider. If any part of these terms is found unenforceable, the remainder will continue in effect. Failure to enforce a right on one occasion does not mean that right is waived in future.

21. Governing Law. These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from the provision of gardening services, including pricing, cancellations, liability, waste handling, or performance of the work, will be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in these terms is intended to limit statutory rights that cannot be excluded or restricted by law. Customers are encouraged to review the terms carefully before confirming any booking with Gardeners Rotherhithe.

22. Final Provision. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms. The service provider may update the terms from time to time to reflect changes in law, business practice, or operational requirements. The version in force at the time of booking will apply unless a later written agreement states otherwise. These terms are intended to support a professional, transparent, and compliant service relationship for all garden work undertaken.