020 3744 3778Gardeners Rotherhithe Service Terms and Conditions
These Terms and Conditions set out the basis on which Gardeners Rotherhithe provides gardening, grounds maintenance and related services to domestic and commercial customers in the United Kingdom. By making a booking or otherwise engaging our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking or instructing any work.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or organisation that books or receives services from Gardeners Rotherhithe.
Services means any gardening, landscaping, lawn care, hedge cutting, planting, clearance, maintenance, or related work provided by Gardeners Rotherhithe.
Contract means the agreement between Gardeners Rotherhithe and the Customer for the supply of Services, incorporating these Terms and Conditions.
Waste means garden waste, soil, turf, vegetation, and any other materials arising from the provision of the Services that require disposal.
2. Scope of Services
Gardeners Rotherhithe provides gardening and garden maintenance services, which may include lawn mowing, hedge trimming, pruning, planting, weeding, garden clearance, soft landscaping and related work. The precise scope of the Services will be agreed with the Customer at the time of booking, based on the Customer's requirements and the condition and size of the outdoor space.
Any description of Services on promotional materials or verbal statements is for general guidance only. The detailed specification, price and timing of the Services will be confirmed in writing or clearly agreed with the Customer prior to the start of work.
3. Booking Process
3.1 A booking may be requested by the Customer by phone, online enquiry form, or other method of contact accepted by Gardeners Rotherhithe.
3.2 Gardeners Rotherhithe may request information about the garden or outdoor area, including size, access, existing planting, and the nature of the work required, to provide an estimate or quote. In some cases, a site visit may be required before confirming the booking.
3.3 A booking is only confirmed when Gardeners Rotherhithe has accepted the request for Services and, where required, the Customer has accepted an estimate or quote. Gardeners Rotherhithe reserves the right to decline any booking request without providing a reason.
3.4 For larger projects or ongoing maintenance contracts, Gardeners Rotherhithe may issue a written proposal or schedule of work and may require a signed acceptance or written confirmation from the Customer.
4. Estimates, Quotes and Pricing
4.1 Any estimate or quote provided to the Customer is based on the information supplied and the condition of the property at the time of assessment. If the actual work required differs materially from what was originally described or assessed, Gardeners Rotherhithe reserves the right to revise the estimate or quote before or during the work.
4.2 Prices may be given as an hourly rate, a fixed price for a specific job, or a recurring price for regular maintenance visits. Any minimum call-out charges, materials charges or additional costs (such as waste removal fees) will be communicated to the Customer as part of the booking process where reasonably possible.
4.3 Unless otherwise stated, all prices are given in pounds sterling. If any applicable taxes or regulatory charges are payable in connection with the Services, these will be clearly stated or included in the price presented to the Customer.
5. Customer Responsibilities
5.1 The Customer is responsible for ensuring suitable access to the property and the areas where the Services are to be carried out. This includes providing any keys, access codes, or instructions required and making sure that pets are secured and that the working area is reasonably clear of obstacles.
5.2 The Customer must inform Gardeners Rotherhithe in advance of any known hazards, such as fragile structures, hidden pipes or cables, ponds, or any other risks that may affect the safe provision of the Services.
5.3 The Customer is responsible for complying with any landlord, freeholder, management company, planning, or conservation restrictions that may apply to the garden or outdoor space, and for obtaining any necessary permissions or consents.
6. Payments and Invoicing
6.1 Payment terms will be communicated at the time of booking. Gardeners Rotherhithe may require payment on completion of the Services, in advance, or in stages for larger projects. Regular maintenance contracts may be invoiced after each visit or on a periodic basis as agreed.
6.2 Accepted methods of payment will be specified by Gardeners Rotherhithe and may include bank transfer, card payment, or other methods. Cash payments are accepted only where clearly agreed in advance and subject to any applicable limits or conditions.
6.3 Unless otherwise agreed, invoices are due for payment immediately upon receipt or within the payment period stated on the invoice. If payment is not made by the due date, Gardeners Rotherhithe reserves the right to charge interest on overdue sums at the statutory rate and to recover any reasonable costs incurred in pursuing overdue payment.
6.4 Gardeners Rotherhithe reserves the right to suspend or cancel any further Services to the Customer where there are outstanding unpaid invoices or a history of late payment.
7. Cancellations, Rescheduling and Access Issues
7.1 If the Customer needs to cancel or reschedule a booking, they should notify Gardeners Rotherhithe as early as possible. Gardeners Rotherhithe may apply a cancellation policy, which will be communicated at the time of booking.
7.2 Where a booking is cancelled or rescheduled by the Customer at short notice, Gardeners Rotherhithe may charge a cancellation fee, particularly where staff have already been allocated, materials purchased, or travel has commenced.
7.3 If Gardeners Rotherhithe arrives at the property at the agreed time but is unable to gain access, or the working area is not in a suitable condition to begin work, this may be treated as a late cancellation by the Customer and a call-out or cancellation fee may be charged.
7.4 Gardeners Rotherhithe may cancel or reschedule a booking due to adverse weather conditions, staff illness, safety concerns, equipment failure, or other reasons beyond its reasonable control. In such cases, Gardeners Rotherhithe will seek to reschedule the work at a mutually convenient time and will not be liable for any consequential loss arising from the delay.
8. Changes to Work and Additional Services
8.1 If, during the provision of the Services, it becomes apparent that additional work is required or requested that falls outside the original scope, Gardeners Rotherhithe will, where reasonably practicable, agree any changes and additional charges with the Customer before proceeding.
8.2 The Customer may request additional Services at any time, subject to availability. Gardeners Rotherhithe is not obliged to provide additional Services beyond those already agreed, but will accommodate reasonable requests where possible.
9. Garden Waste and Environmental Regulations
9.1 Gardeners Rotherhithe aims to handle garden waste and materials in a responsible and lawful manner, in line with applicable environmental regulations and waste management laws in the United Kingdom.
9.2 Unless expressly included in the price, the removal and disposal of Waste is not automatically part of the Services. Where waste removal is requested or required, any associated charges will be clearly communicated to the Customer.
9.3 When removing Waste from a property, Gardeners Rotherhithe will use appropriate carriers or licensed facilities where necessary. The Customer acknowledges that separate charges may apply for transportation and disposal of Waste and that certain items, such as soil, turf, stones, or bulky green waste, may incur higher disposal costs.
9.4 If the Customer chooses to retain or self-dispose of Waste, Gardeners Rotherhithe may bag or stack waste in a suitable location within the property, as agreed. It is then the Customer's responsibility to ensure lawful and environmentally sound disposal in accordance with local regulations.
10. Health and Safety
10.1 Gardeners Rotherhithe will take reasonable steps to ensure that the Services are carried out safely, using appropriate tools and equipment, and in accordance with relevant health and safety requirements.
10.2 The Customer must not interfere with or misuse any tools, machinery, chemicals, or equipment brought onto the property by Gardeners Rotherhithe. Children and pets should be kept away from the immediate working area during the provision of Services.
10.3 Certain gardening activities may involve the use of power tools, ladders, lawn treatments, weedkillers, or other substances. Where appropriate, the Customer will be informed of any necessary precautions, such as keeping off treated lawns for a specified period.
11. Liability and Limitations
11.1 Gardeners Rotherhithe will exercise reasonable care and skill in the provision of the Services. If the Customer believes that the Services have not been carried out to a reasonable standard, they must notify Gardeners Rotherhithe within a reasonable time so that any issues can be investigated and, where appropriate, remedied.
11.2 Gardeners Rotherhithe is not liable for pre-existing damage, defects, disease, or structural issues within the garden, plants, lawns, boundaries, or property. Some plants or lawns may not respond as expected to treatment or pruning due to prior neglect, disease, weather conditions, soil quality, or other factors outside Gardeners Rotherhithe's control.
11.3 Except where prohibited by law, Gardeners Rotherhithe will not be liable for any indirect or consequential loss, including loss of enjoyment, loss of profits, loss of opportunity, or loss of amenity arising from the provision or non-provision of the Services.
11.4 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited or excluded under applicable law.
12. Damage to Property
12.1 While Gardeners Rotherhithe will take reasonable care to avoid damage, some minor wear or disturbance to lawns, borders, access routes, or surfaces may be unavoidable where heavy equipment, ladders, or waste removal is required.
12.2 The Customer should notify Gardeners Rotherhithe as soon as possible of any alleged damage caused during the provision of the Services. Gardeners Rotherhithe will inspect the issue and, if reasonably satisfied that the damage was caused by its staff or contractors, may offer a repair, replacement, or reasonable compensation.
13. Complaints and Dispute Resolution
13.1 If the Customer has a concern or complaint about the Services, they should raise it with Gardeners Rotherhithe at the earliest opportunity, providing clear details of the issue.
13.2 Gardeners Rotherhithe will aim to respond to complaints promptly and to work with the Customer to agree a fair and practical resolution, which may include remedial work or a partial refund where appropriate.
13.3 If a dispute cannot be resolved directly, either party may consider using mediation or other alternative dispute resolution methods before pursuing formal legal action.
14. Force Majeure
14.1 Gardeners Rotherhithe will not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay is due to events beyond its reasonable control. This may include severe weather, flooding, storms, accidents, illness, transport disruption, strikes, or changes in law or regulation.
14.2 In such circumstances, Gardeners Rotherhithe may suspend or reschedule the Services and will inform the Customer as soon as reasonably possible.
15. Privacy and Data
15.1 Gardeners Rotherhithe may collect and store basic personal details of the Customer, such as name, address, and contact information, for the purposes of managing bookings, providing the Services, and handling payments and invoices.
15.2 Customer information will be handled in accordance with applicable data protection laws in the United Kingdom. Information will not be sold to third parties. It may be shared with trusted partners or contractors only where necessary to deliver the Services or manage the business, subject to appropriate safeguards.
16. Amendments to These Terms
16.1 Gardeners Rotherhithe may update or amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, or business practices.
16.2 The version of the Terms and Conditions that applies to a particular booking will normally be the version in force at the time the booking was confirmed. Customers are encouraged to review the latest Terms and Conditions periodically.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Gardeners Rotherhithe.
18. Entire Agreement
18.1 These Terms and Conditions, together with any written quote, proposal or schedule of work provided to the Customer, constitute the entire agreement between Gardeners Rotherhithe and the Customer in relation to the Services.
18.2 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
By proceeding with a booking or allowing work to commence, the Customer confirms that they have read, understood, and agree to these Terms and Conditions for the gardening and maintenance services provided by Gardeners Rotherhithe.
